FAQs

What Are Your Minor Policies?

Children under the age of 13 must be accompanied by a parent or legal guardian.

Where Can I Meet the Rest of the Community?

Join the AcadArena Academy Discord! You can meet new friends going to the event there, as well as ask unanswered questions.

I Bought a CONQuest 2022 Ticket from Someone Else, Not from Ticket2Me. How Can I Verify?

You can contact Ticket2Me directly to verify the validity of your ticket.

Can I Enter and Exit the Venue Freely?

As long as you do not remove your wristband after claiming it at your initial entry (or day 0 claiming), yes. Tampering or transferring your wristband will void it.

Where Can I Buy CONQuest 2022 Tickets?

Ticket2Me is the only authorized seller of CONQuest 2022 tickets. Please do not trust any third party sites, as they will not be honored. To see all available tickets, check out our Tickets page. There are no physical tickets.

What Are Your Vaccination Policies?

All attendees, including children, must be fully vaccinated to be allowed entry to the event. Failure to present proof of vaccination will be grounds of removal from the event grounds for the safety of all CONQuest Festival attendees.

Where is the Schedule and Venue Layout?

Check out the schedule here: CONQuest Festival 2022 | Schedule (conquestph.com)

Check out the venue layout here: Map | CONQuest Festival 2022 (conquestph.com)

Note that as this is a consumer con, details are subject to change.

What Are Festival Hours? When Can I Check in or Line Up?

All attendees can start lining up on both days at 7AM. For Day Pass and Weekend Pass holders, doors will open at 10AM on both days! For Weekend+, Premium and Media Pass holders, doors will open early at 8:30AM.

The festival will officially close at 8PM daily.

What Are Refund Policies?

Refunds will only be given in the case of an event cancellation, otherwise there will be no refunds issued. If the event is moved, you will be given tickets to the next date. Note that we will only be able to provide refunds if you are the original buyer of your tickets.

How Do Meet N' Greets Work?

Meet n' greets will start at the time indicated on the tickets. Each session will start with a short 20-25 minute Q&A session, followed by a 70-75 minute photo and greeting session.

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Gift Guidelines

1. OK: Small arts and crafts, art, flowers, letters, cards.

2. Not OK: prohibited items in the mall/area, food and edible products, liquids, metals, sharp or bulky objects.‍

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Items may be inspected by security and withheld at their discretion

What Are Your COVID Protocols?

In coordination with the venue and local authorities, we are capping tickets and capacity for certain days and areas, have thorough entrance and exit plans, and follow general social distancing guidelines and recommendations.

If you purchased a ticket before an announcement relating to COVID Lockdowns by the IATF, we will be happy to provide you with a refund minus service fees (Alert Level shifting from 1 -> 2, etc. is not considered a lockdown). Note that we will only be able to provide refunds if you are the original buyer of your tickets.

If you purchased your ticket after an announcement, the normal ticket refund policies will prevail.

What Will Be Required From Me to Enter?

You will need a valid ID, your ticket with QR code (printed or digital), and proof of vaccination.

Do I Need to Print My Ticket?

No. Your phone is fine. Make sure your screen is clear enough to scan.

How Do I Avoid Lines?

We are committed to keeping CONQuest a premium experience, so we are selling tickets well below the venue capacity. That being said, we still anticipate some lines.

To avoid the early morning rush, we suggest you claim your wristband the day before the event if you are a Weekend+, Media or Premium pass holder or arrive early otherwise.

Day 0 ticket claiming will happen on July 22 at the SMX Convention Center from 3PM - 9PM. Note that there will be no air conditioning.

Can I Share My Wristband?

No. Once you take your wristband off, you forfeit the ability to enter the event. This means that a weekend pass or up holder cannot transfer or share their event access with another individual.

What is the Event Check-In and Wristband Claiming Process?

1. Security Check - Line up at the venue entrance and go through vaccine + bag check. There will be shorter lines and more lanes for those who bring light bags (string, tote, purse).

2. Proceed to Check-In Hall - Head to Hall 3 of the ground of the floor!

3. Line Up at Your Ticket Line - You will be guided by the QuestCrew and signs!

4. Present Your Ticket - We'll scan the QR code to make sure your ticket is valid!

5. Attach Your Wristband- We'll give you your wristband and relevant items. Don't forget to keep it on!

6. Enjoy! - Have fun! You can now enter the halls directly on both floors without going through check-in.

If you already have a wristband from earlier, you can now go in and out of the venue (albeit still with security check).

What are Bag and Cosplay Rules?

We allow bags at the event. Small sized ones such as tote bags, fanny pack, shoulder bags and string bags will have a faster entry. Backpacks and up will be in a separate, potentially slower lane.

You may also cosplay at the event, but make sure that you do not have sharp objects or gun props without caps.

Is There Early Wristband Claiming?

We will allow Weekend+, Premium and Media Holders to claim their wristband on July 22 from 3PM - 9PM at the SMX Convention Center. Weekend and Day Pass Holders may claim their wristband on the day of the event itself.

Information is subject to change at any time without prior notice.